Grupo ISA, with its affiliates and subsidiaries, works in the design, construction, administration and operation of linear infrastructure systems in electricity and telecommunications connectivity, the construction of infrastructure projects and business related to road concessions. It has a presence in Colombia, Brazil, Peru, Bolivia and Central America.

Business challenge

Improve the quality of life for more than 150 million people by conducting major projects in electric energy transmission, road concessions and information and telecommunications technology, connecting one point to another in a sustainable manner in Colombia, Brazil, Chile, Peru, Bolivia, Ecuador, Argentina and Central America.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk; other solutions include network management, system management, desk-side support, database management, security management, endpoint security services, imaging, software distribution, application support and asset management across eight countries, in Spanish and Portuguese.

Results and benefits

• Achieved outstanding customer service by enabling a faster response than the industry standard (95% of calls responded to in 15 seconds or less, whereas the standard is 85% in 30-40 seconds)
• Improved the speed of onboarding a new company from months to 6 weeks or less
• Achieved ~99.5% availability of services