End User Outsourcing and Support Services

Anywhere, Anytime Secure Support for Our Clients’ End Users

In today’s technology-dependent workplace, end-user hardware and software represent mission-critical tools for your organization. Key trends, such as dramatic increases in mobility and portability, are impacting your organization’s effectiveness in maintaining employees’ productivity and communication on a 24x7 basis. Considering the rapid pace of technology changes and the ongoing difficulty of attracting and retaining technical personnel, Unisys End User Outsourcing and Support Services are a smart and effective way to meet these requirements.

Our focused portfolio of services along with our anywhere, anytime global service delivery enables you to provide reliable, efficient support to your end users. Enabled by our 31 IT Outsourcing (ITO) Operation Centers with multi-language capabilities and global Information Technology Infrastructure Library (ITIL) based Resolution Optimization Model, ISO-certified global logistics network, we provide remote and last mile delivery capabilities in over 100 countries—we can support you wherever your business is. Whether you need help planning and implementing desktop consolidation or need end-to-end provisioning, service delivery and support of end users, Unisys has a solution for you that will deliver measurable cost reductions, improved satisfaction levels and enable faster time to incident resolution.

Our Portfolio

Unisys enables organizations and its end users to achieve higher levels of productivity through a focused portfolio of offerings, including flexible end-user support solutions, device and software support, security, mission-critical compute and storage solutions, and robust service desk and remote management solutions. All together, the Unisys portfolio provides reliable, global solutions designed to help your end users achieve the highest productivity possible.

End-user Support Solutions

Unisys End-user Support Solutions provide your enterprise with a single point of contact for hardware and software technology needs. We offer a wide range of services and greater choice and variety of technology at the organization and the end-user level. We ensure computers run at maximum efficiency, allowing your people to be more responsive to customers, colleagues, and suppliers.

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Infrastructure Support Solutions

Unisys Infrastructure Support Services provide the hardware and software support required to maintain reliable end user computing and networking environments. Our focus on security serves to minimize the risks of a globally connected world. We cover every aspect of the IT infrastructure support lifecycle from installations to complete maintenance services.

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Managed Security Services

The Unisys Managed Security Services portfolio focuses on solving your security problems giving you time to focus on your core organization and strategic initiatives. Unisys provides a unique combination of network and application security, vulnerability, risk and compliance management services, delivered on a common, standards-based, global infrastructure.

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Platform as a Service Solutions

Unisys global capabilities are optimized to provide mission critical enterprise compute and storage “Platform as a Service” (PaaS) solutions that are accessible anywhere around the world. We offer economies of scale and configurability without your enterprise having to be involved with the underlying technology.

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Business Service Management

Built on ITIL-based automated processes and globally integrated support, Unisys Business Service Management solutions provide you with services and best practices that work together to provide your organization with optimized service delivery. Our Service Desk capabilities serve as the foundation for accelerating and maximizing value while lowering your organization’s IT costs and risk.

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Our Products

The Unisys Stealth Solutions offer a revolutionary level of security for your data whether “at rest” in storage or “in motion” across networks.

Our Insights and Trends section provides a venue for current articles, podcasts, analyst reports, and Thought Leaders to help your organization stay ahead of the trends and issues that affect operations.

Videos

  • Finding Hidden Costs and Optimizing End-User Support

    Companies at all levels of maturity in their Incident Resolution approach and with varying sourcing strategies have been shocked to learn that through Resolution Optimization, an additional 30% gain in productivity can still be achieved - with cost savings that often are even higher.

  • Cloud Computing Security – Ensuring Data protection in the Cloud

    Learn why the majority of current security measures related to Cloud are fallible and what you can do to truly protect your data in the Cloud. This webinar discusses best practices and questions you should ask your Cloud provider.

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Thought Leaders

  • Bart De Maertelaere

    Bart De Maertelaere is a vice president and partner at Unisys Corporation where he leads the IT outsourcing strategy and portfolio group at the global level.

  • Larry Guevel

    Larry Guevel is vice president, Strategic Business Planning at Unisys. He is responsible for strategic business planning, portfolio development, balanced scorecard, and strategic partner accounts for Global Infrastructure and Outsourcing Services.

  • Sam Gross

    Sam Gross is vice president of Global Information Technology Outsourcing Solutions at Unisys.

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