Improving lives through natural resource deployment
Flowserve Corporation is one of the world’s leading providers of fluid motion and control products and services. The company operates in 56 countries and produces engineered and industrial pumps, seals and valves, and a range of related flow management services.
Business challenge
Maintain global market leadership in manufacturing and servicing fluid motion control solutions that impact lives, from bringing water to remote villages and oil to manufacturers – to flood clean-up.
Solution
Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk, Unisys Frontline Field Services and network managed services in eight languages across six managed service centers.
Results and benefits
- Exceeded the target of 90% first call resolution rate for reliable services to customers
- Provided an entirely predictable and budgeted cost for end-user support, allowing employees to focus on more volatile investment-related areas that are directly affected by fluctuating oil prices
Unisys is a critical global partner to our company. As the first touch point for our 17,000 users in 40+ countries, they are the face of IT for Flowserve, allowing us to focus on our strategic direction while they provide tactical day-to-day support needed to best serve our customers.
Mark Woolgar
IT Director - IT Operations
Flowserve