Business challenge

Address growing citizen expectations to engage with local government agencies in the same way they interact with online businesses – accessible, interactive and instantaneous.

Solution

Unisys deployed ClearPath Forward^® Systems and Dell EMC’s Storage/Sun (STK) tape libraries to consolidate citizen services from local agencies such as vehicle registration, driving license, national identification card, labor card and unemployment insurance onto a single online platform – Unisys ClearPath^® ePortal.

Results and benefits

• Improved citizen satisfaction with faster service resolution; responding consistently to approximately 60,000 citizen requests (about 2.5 million transactions) a day
• Streamlined information sharing between agencies for all citizen interactions