Queensland Government Department of Transport and Main Roads (QTMR)
Creating a single integrated transport network accessible to everyone
Business challenge
Move and connect people, places, goods and services safely, efficiently and effectively across Queensland, Australia.
Solution
Unisys designed, built and manages a biometric facial and signature image solution (based on its multi-factor identity management and authentication solution) for the state’s smart card driver license; other solutions include Unisys Next-Generation Service Desk and Unisys Frontline Field Services to manage service centers across the state.
Results and benefits
- Gained the ability to protect the security of 4.5+ million Queensland license holders and reduce identity fraud
- Reduced capital investments and internal costs
- Enhanced citizen experience by reducing the time to resolve issues
Queensland has always been at the forefront of ensuring the highest standards associated with license products. Our smart card licenses are a very secure form of documentation, as they are hard to forge or alter. This helps reduce the risk of identity theft for Queensland license holders and gives them confidence that their personal license information is being kept secure. By moving to Unisys’ modern image capture platform, we are ensuring that high standards are maintained in the future.
Sandra Slater
CIO,
Queensland Department of Transport and Main Roads