Enhancing customer experience to engage young New Zealanders through digital banking
Business challenge
Capture the new generation of customers and double customer numbers over five years.
Solution
Unisys developed and implemented an IT infrastructure transformation strategy, including its ClearPath® Solution and Services (to modernize existing systems), Dell EMC’s high-end storage solution and Unisys ClearPath® ePortal to integrate the bank’s new mobile app with the core banking application.
Results and benefits
-
Increased net new customers and share of wallet in alignment with strategy
-
Gained the ability to expand systems in alignment with business growth
-
Prepared to stand-up new workloads to support business needs
We get the best of both worlds by having the performance and security we have always valued and the flexibility that ClearPath offers to help us deliver enhanced services to our customers. Unisys continues to provide flexibility and innovation in line with our business strategy – that’s why they have remained our technology partner since 1967.
Annette Natta
General Manager of Information Services, The Co-operative Bank